Tara (seen here) runs BIG TOM Admin, and knows all there is to know about how BIG TOM intensive courses work for customers. Here in this blog she gives answers to some of the more common questions that customers ask her:
“Do I have to come to your classrooms”
No, here at BIG TOM we run a pupil pick up/drop off service from home for the in-car training. You will be provided with a very reliable and comprehensive online theory study resource which the vast majority of our customers tell us works out just fine for them. I have known for us to provide more 1:1 support should it be needed though.
“Do I have to be up to a certain driving standard before I can come on your course?
We do not place any conditions at all on who can come on our courses. Far from it. I have known pupils from all kinds of backgrounds regarding lack of previous experience still get a great deal from the course.
“I hear from friends that we would just drive on test routes. Isn’t that boring?”
It may be true of others, but at BIG TOM it certainly isn’t true. I’ve seen on the blog here, that pupils travel all over the place to different towns and even counties, so being bored isn’t a problem on a BIG TOM intensive driving course.
“Can you tell me why others are so much more expensive than BIG TOM?”
It’s not for me to comment on other intensive driving course providers. All I know is that BIG TOM customers recognise the value and quality they receive from the training offered.
“Is there a height restriction to fit in your cars?”
We have had pupils as tall as 6’8″ sit comfortably in the seat. The seat adjusts up and down, and the steering wheel adjusts in and out as well as up and down.
“Does the cost of the course cover all the test fees?”
Yes, we are currently taking £23 off the price of our course fee which is normally £797. So right now you can pick up our course for £774. By the way, it makes no difference to us if our customers want a weekday or weekend driving test. Although the fee from the DVSA differs, we handle all that side of things for our customers and you pay not a penny more.
“I am aware of problems booking driving tests, can you help at all?”
This is one of the services that we provide in the package. You concentrate on the driving, let me worry about the booking of driving tests.
“My friends say that you buy drinks when you are driving around, is that right?”
Yes that is true. Tom goes to a lot of effort in providing a relaxing and positive learning environment. That includes giving you resources to help you learn, as well as making sure you get the chance for loo breaks and yes, drinks are provided free of charge.
“Do you guarantee a pass?”
Our customers come to us from a wide range of previous driving experience, learning difficulties and sometimes even past anxieties – so therefore it would not only be misleading to talk of guarantees but it would also place a great deal of unnecessary pressure on our customers if they felt that they were not achieving what they should be at any given time in the course. At BIG TOM the emphasis is on providing the resources and quality training that helps people to pass the driving test much quicker than the historical “pay as you go” method. But no, talk of guarantees is very unrealistic and unhelpful.
“If I need more help after my course, can you provide it?”
Certainly. Customers who have attended the intensive course are given priority. We are very much aware that it is all about successful outcomes for our customers – that is why we are so popular
