Here at BIG TOM we are not complacent about our successes. In this blog you will discover how we double check that customers who pass with us, remain safe on the road.
We take customer feedback seriously – it takes time and effort for our customers to complete the various feedback points when they purchase our courses. We send a big thank you to all our customers who provide feedback, please be assured that every survey is monitored. We are continually reviewing our processes to accommodate the thoughts and feelings of our customers.
Just one example is the survey we send one month after a customer passes their driving test. We are very keen to know how our customers manage driving out on those streets alone, after passing the driving test. We have a few key questions that it is vital for us to know the answers; so that we can check that our courses are fit for purpose. Our philosophy at BIG TOM has always been more concerned with the confidence and competence levels of pupils post-test, rather than simply monitoring if they pass the 38 minute driving test.
This is just one further example of how a customer can benefit from purchasing a BIG TOM intensive driving course. Although we have no desire to interfere with how driving instructors who provide pay as you go driving lessons run their business, we know from industry training providers that very few do this level of integrity check for pupils who pass.
If you are still struggling to find a driving instructor without a 6 month waiting list, come and jump the queue by purchasing a BIG TOM intensive driving course – hundreds of others have, why don’t you discover what premium service feels like?
To schdule your own personal timetable of driving training sessions, call us now on 01928 508 833
